ePerformax Contact Centers & BPO

ePerformax Contact Centers & BPO

About ePerformax Contact Centers & BPO

As one of the first contact centers in the Philippines in 2002, ePerformax has strategically expanded our client base and now proudly employees over 6,500 team members at three operating locations and one provincial recruiting and training center. The extensive and comprehensive training conducted ePerformax produces empowered, consultative, and skilled customer service agents to handle complex interactions, while providing an effortless customer experience via phone, email, chat, social media, and instant messaging. ePerformax's dedication to performance and building strategic partnerships with our clients is based on shared values, including: Performance versus price-only orientation Customer focused Sharing of best-practices Continuous learning and innovation Commitment to training and employee development Brand enhancement These strategic partnerships focus on translating each client's business objectives into measurable KPMs for continuous improvement and an effortless experience, driving both brand loyalty and lifetime value, and providing voice of the customer insights to enhance the customer experience. Programs and Services include: Customer Service and Account Support Escalations Billing and Payment Support Technical Support Product/Service Support Website Navigation Support Inbound Sales and Order Entry Travel Reservations Outbound/Inbound BTB Programs Quality Monitoring Programs Web and Data Mining Social Media Support Fraud Prevention/Account Integrity Content Moderation ePerformax is experienced in the areas of wireless/telecommunications, financial/card services, digital payment systems, e-commerce/retail, travel/reservations, and healthcare.

Active/Inactive Active
Office Location Manila, Philippines
Incorporation Year 2002(22 yrs old)
Industry Advertising & Marketing
Company Employees 1001-5000
Website www.eperformax.com
Avg Revenue $ 20M - 50M
Phone Number 1 888 384 7004
Social Profile Facebook Twitter Linkedin
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